PROVIDING GOODS, SERVICES OR FACILITIES TO PEOPLE WITH DISABILITIES
INKAS® Group of Companies (a.k.a. INKAS®) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
INKAS® understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
INKAS® is committed to complying with both the Ontario Human Rights Code and the AODA.
INKAS® is committed to excellence in serving all customers including people with disabilities.
The accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing INKAS® goods, services, or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access INKAS® goods, services, or facilities.
INKAS® will ensure that staff is familiar with various assistive devices available on-site or provided to be used by customers with disabilities while accessing INKAS® goods, services or facilities.
INKAS® will communicate with people with disabilities in ways that take into account their disability and will work with the person with a disability to determine what method of communication works for them.
INKAS® welcomes people with disabilities and their service animals. Service animals are allowed on the parts of company premises that are open to the public.
When INKAS® cannot easily identify that an animal is a service animal, staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
- College of Audiologists and Speech-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, INKAS® will do the following to ensure people with disabilities can access INKAS® goods, services, or facilities:
- explain why the animal is excluded
- discuss with the customer another way of providing goods, services, or facilities
Service animals are prohibited from the following areas:
- Manufacturing facility
- Material testing unit
- Restricted areas including control rooms, vaults, etc.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on company premises.
In certain cases, INKAS® might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
- the person with a disability
- others on the premises
Before making a decision, INKAS® will:
- consult with the person with a disability to understand their needs
- consider health or safety reasons based on available evidence
- determine if there is no other reasonable way to protect the health or safety of the person or others on the premises
NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, INKAS® will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
INKAS® welcomes feedback on how the company can provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers will be notified of how to provide feedback in the following ways:
Email us at email@example.com
Customers who wish to provide feedback on the way INKAS® provides goods, services, or facilities to people with disabilities can provide feedback in the following way(s):
Email us at firstname.lastname@example.org
All feedback, including complaints, will be handled in the following manner:
After an email is received via email@example.com, all feedback will be distributed to the manager responsible.
Customers can expect to hear back in 2 days.
INKAS® will make sure the feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
NOTICE OF AVAILABILITY OF DOCUMENTS
INKAS® will notify the public that documents related to accessible customer service are available upon request by posting a notice in the following location(s)/way(s):
Email us at firstname.lastname@example.org to request all related documentation.
INKAS® will provide this document in an accessible format or with communication support, on request. The company will consult with the person making the request to determine the suitability of the format or communication support and will provide the accessible format in a timely manner.
MODIFICATIONS TO THIS OR OTHER POLICIES
Any policies of INKAS® that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.